Cradles Will Be Offered To Fix
Palm Inc., working to counter customer
complaints, will begin contacting clients earlier this week and
offering new cradles to clients for some of its hand-held organizers.
The Santa Clara, California hand-held device maker said that starting
March 18 or 19, it will offer cradles to clients who have been having
trouble synchronizing their m500 and m505 devices with their personal
computers. Some models of the m500 have been plagued with synchronizing
problems because of electrostatic discharges. The new cradles have
additional buffering against electrostatic discharge, thereby preventing
the synchronizing problem said Marlene Somsak, a Palm spokeswoman.
During the past few months, Palm has been grappling with multiple
complaints about the synchronizing problem. While the company has
offered replacements for the devices and cradles, many customers
didn't try out the new cradles and assumed the devices continued
to be defective, Ms. Somsak said.
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